KISSmetrics just released a really cool infograph highlighting the top reasons people would want to leave your website, check it out!
Attracting a potential customer is hard enough. Grabbing their interest and retaining them is even more difficult. It’s important to design your site so that user frustration is kept to a minimum, thereby maximizing customer retention. Below are some examples of what not to do when designing your website. Information sourced from: econsultancy.com, bx.businessweek.com, usability.gov and forrester.com.
Click on the image below to view an enlarged version of this infographic.